Client Services Manager

Tallahassee, FL

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The Client Services Manager is responsible for the relationship between the agency and clients, while working with the agency team to manage all marketing communications projects for assigned clients. Involved from new business meetings and pitches through project completion, the client services manager is responsible for establishing projects and building out project plans, then guiding the project through development and creative. An effective problem-solver on a day-to-day basis, the client services manager must be adept at anticipating problems and recognizing opportunities. They must also be knowledgeable in both the client’s business and the agency business.

The client services manager possesses superior project management skills. S/he must be a conscientious team player and a good organizer. This person also demonstrates excellent verbal and written communications skills. The client services manager is a creative problem solver, exhibiting initiative and a take-charge attitude.

Job Type

Full-time

Responsibilities

  • Acts as the primary client contact for assigned projects, developing relationships with clients and working closely with them to learn their business and communication needs.
  • Works closely with all agency department staff to develop and implement strategic project plans.
  • Has a thorough understanding of the planning, creative and production processes.
  • Proactively gathers the necessary information to plan and implement each client project.
  • Provides timely issuance of all documentation: proposals, project initiations, creative briefs, estimates, timelines, meeting summaries, and status and budget reports.
  • Manages time and financial resources to ensure client projects are on time and on budget.
  • Handles monthly billing and reconciliation of all projects for assigned clients; assists in preparation of client invoices; maintains ongoing accounting status reports for clients.
  • Liaises with research personnel and other non-creative freelance resources.
  • Checks and approves copy, design, and production art, and coordinates client approval of same.
  • Maintains working knowledge of pertinent software and peripherals needed to complete work.

Qualifications

  • BS/MS degree in marketing or a related field
  • 3-5+ years of experience in account services or project management
  • Strong experience in multiple industries, QSR and Retail is a plus
  • Strong advertising agency experience with a “Big Picture” mentality
  • Working knowledge of pertinent software and peripherals needed to complete work
  • Working knowledge of HTML, CSS, and JavaScript development and constraints
  • Strong analytical skills and data-driven thinking
  • Excellent written and verbal communication skills
  • Strong interpersonal and relationship development skills
  • Creative / editorial copywriting experience a plus
  • Forward-thinking and highly collaborative
  • Experience managing production including agency production team resources
  • Ability to succeed in fast-paced large, corporate environment with many cross functional partners